Refund Policy

1. Introduction

At Velocity Zone, we strive to ensure that our wholesale customers are completely satisfied with their purchases. This Return Policy outlines the terms and conditions under which returns, exchanges, and refunds are processed. Please read this policy carefully before making a return.

2. Eligibility for Returns

To be eligible for a return, the following conditions must be met:

  • Timeframe: Returns must be requested within [Insert Number] days from the date of delivery.

  • Condition: Items must be unused, in their original packaging, and in the same condition as when they were received.

  • Proof of Purchase: A valid invoice or proof of purchase must be provided.

3. Non-Returnable Items

The following items are not eligible for return:

  • Custom Orders: Products that have been customized or made to order.

  • Clearance Items: Items marked as final sale or clearance.

  • Used or Damaged Items: Products that show signs of use, damage, or are not in their original packaging.

4. Return Process

To initiate a return, please follow these steps:

  1. Contact Us: Notify our customer service team at [Insert Contact Information] within the eligible return period. Provide your order number, the items you wish to return, and the reason for the return.

  2. Return Authorization: We will provide you with a Return Authorization Number (RAN) and instructions on how to proceed.

  3. Packaging: Securely pack the items in their original packaging, including all accessories and documentation.

  4. Shipping: Ship the items to the address provided by our customer service team. Please use a trackable shipping method and retain the shipping receipt.

5. Refunds and Exchanges

  • Refunds: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to the original method of payment within [Insert Number] business days.

  • Exchanges: If you request an exchange, we will ship the replacement item once the returned item is received and inspected. Please note that exchanges are subject to product availability.

6. Return Shipping Costs

  • Defective or Incorrect Items: If the return is due to a defective product or an error on our part, we will cover the return shipping costs.

  • Other Returns: For returns that are not due to our error, the customer is responsible for the return shipping costs.

7. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [Insert Contact Information]. We will arrange for a replacement or refund and cover the return shipping costs.

8. Restocking Fee

A restocking fee of [Insert Percentage]% may apply to returns that are not due to our error. This fee will be deducted from your refund.

9. International Returns

For international returns, please contact our customer service team for specific instructions. Customers are responsible for any customs duties, taxes, and shipping costs associated with the return.

10. Changes to This Return Policy

We reserve the right to update or modify this Return Policy at any time. Any changes will be posted on our website with the updated effective date. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions or concerns about this Return Policy or need assistance with a return, please contact us at:

Velocity Zone
Peshawar, Pakistan
03229577425
Email: info@velocityzone.store

Thank you for choosing Velocity Zone. We appreciate your business and are committed to providing you with high-quality sports goods and excellent customer service.